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Please review our list of Prohibited Items before shutting your suitcase. To help you plan, on cruises of 3-5 days, please limit your luggage to a maximum of one bag, per person. Each checked bag and carry-on bag should not weigh more than 50 pounds and, when lying flat, bags must not exceed 16 inches high, by 24 inches wide (the length of the bag is not a factor). The new enhancements to GoCCL.com are part of Carnival’s ongoing commitment to travel advisors as part of its Travel Agents Rock! The newest features further solidify GoCCL.com as one of the easiest and most accessible booking tools in the industry. According to a press release, the enhancements streamline the booking process, maximizing efficiency and improving their overall experience.
Onboard Communication
If you prefer to communicate through traditional mail or have important documents to send, contacting Carnival Cruise Lines’ main office by mail is a suitable option. While it may take longer than other methods, this method provides a tangible form of communication. To access the live chat feature, visit the Carnival Cruise Line website and look for the “Contact Us” or “Support” section. Often, you’ll find a live chat button or option that you can click to initiate a chat session with a customer service representative. It is customary for our guests to extend gratuities to the shipboard staff in appreciation for their hard work and exceptional service. Applying this charge automatically streamlines the recognition process and ensures our crew will share in your generosity.
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How to Access Online Check-In
Carnival’s Liquor and Beverage Policy states that guests are prohibited from bringing water, sodas and other non-alcoholic beverages on board that are packaged in bottles. Carnival Cruise Line is introducing a series of new features to its award-winning online booking tool for travel advisors, GoCCL Navigator. The enhancements streamline the booking process, providing travel advisors with the tools and resources they need to maximize efficiency and improve their overall experience to support their business and income growth. Once you’ve reached their social media profiles, you have multiple options for initiating contact. You can send a direct message (DM) on platforms like Twitter or Instagram, or you can interact with their posts and comment with your inquiry or concern.
Have Fun. Be Safe
It’s important to note that Carnival Cruise Lines operates in different time zones, so be mindful of their working hours when making a phone call. You can typically reach their customer service representatives during their regular business hours, which are Monday to Friday from [insert working hours]. Online Check-inU.S Department of Homeland Security (DHS) requires Carnival Cruise Line to submit a final departure manifest with specific guest information at least 60 minutes prior to departure. All guests are required to provide us with check-in information by completing their Online Check-in and selecting their Arrival Appointment no later than midnight (eastern time) prior to their sailing date. Once your mail has been received and reviewed, Carnival Cruise Lines’ customer service team will take the necessary steps to provide you with a response or address the issue at hand.
How to Complete Online Check-In
Carnival Cruise Line prohibits weapons, illegal drugs and certain items that could interfere with the safe operation of its ships or compromise the safety and secure environment of its guests and crew. Carnival conducts security scanning of all luggage and reserves the right to confiscate any item, which in Carnival’s sole discretion, is deemed dangerous or can pose a risk to the vessel or its guests. Items will be removed and disposed of and no compensation will be provided. When contacting Carnival Cruise Lines through social media, it’s important to keep in mind that these platforms are public, so avoid sharing any personal or sensitive information publicly. Direct messages offer a more private and secure way to communicate sensitive matters.
Purchasing transportationcan be done through Manage My Booking on carnival.com or bycontacting Carnival Reservations up to 2 days prior to the sail date. You will need to provideyour flight information in Online Check-in at the time of purchase. Your flightdetails are provided to the transportation company to assist in expediting yourtransportation to the pier.
This can be particularly helpful when discussing complex matters or referring to specific details mentioned earlier in the conversation. The ability to have a written record of the conversation can also be valuable for future reference. Gratuities can be added at the time of booking or anytime up to the sail date. Guests who booked directly with Carnival may add their pre-paid gratuities on Carnival.com. If a guest booked with a travel agent, they may contact their travel professional to add pre-paid gratuities to their booking.
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Before diving into the different contact methods, it’s important to note that the main office of Carnival Cruise Lines is the central hub for customer service and administrative operations. It is the primary point of contact for resolving issues, answering inquiries, and addressing any concerns you may have related to your cruise experience. It’s important to note that response times in live chat may vary depending on the volume of chat inquiries being received. Carnival Cruise Line strives to provide timely responses but it’s advisable to be patient and wait for a representative to address your inquiry. By phone, you can directly connect with their customer service representatives, allowing for real-time interaction and efficient problem-solving. Email communication offers a written and documented form of contact, ideal for non-urgent matters or specific requests.
When contacting Carnival Cruise Lines by phone, you may encounter a brief wait time, especially during peak hours. However, rest assured that their dedicated staff will be ready to assist you once your call is connected. Furthermore, live chat allows you to multi-task and easily refer back to previous messages during the chat session.
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. If you prefer to communicate in a language other than English, Carnival Cruise Line often offers multilingual support. By specifying your language preference when making the call, you can be connected with a representative who can assist you in your preferred language. Publicly accessible computers (Microsoft Windows based) with standard internet browsers, are available 24 hours a day. MS Office or other specific software is not offered and you may not install your own software.
This ensures smooth and efficient communication between you and the main office. Now, let’s explore each contact method in detail, so you can easily connect with Carnival Cruise Lines’ main office and receive the assistance you need. We have checklists to make sure you don't forget anything pre-departure, travel requirements, port information, suggestions on what to pack, and most importantly, somevaluable tips about life onboard. You'll need to have your Booking Name, Booking Reference Number, Valid Passport and Credit Card Details on hand to complete all of your check-in details. STEP 4 - ONBOARD EXPENSESCarnival operates a cashless system onboard - all guests must be added to an expense account for onboard services and purchases, even if they are not given charging privileges. Since the onboard currency is the US Dollar, all monetary transactions on your onboard account (i.e, billing, charges, disbursements, etc.) are managed in USD.
Should a guest not be satisfied with the service they receive, they can contact the Guest Services desk while on board. This will allow us to address their concerns in a timely and appropriate fashion. At the discretion of the guest, gratuities may be adjusted after they have been posted on the guest's account, while on board. Gratuities, as posted on a guest's Sail & Sign account, will be considered final after a guest disembarks and no changes will be made after the cruise. Except where it is a mandatory requirement, Carnival highly recommends that all guests travel with a passport book.
At time of booking, guests will be able to confirm their preferred dining choice. If their preference is not available, they may confirm an alternate time and be waitlisted for their preferred choice - there is no guarantee a waitlist will clear. When possible, waitlists will be cleared prior to the sailing and guests will be notified by email. Parties traveling together who are waitlisted together will be cleared on the same dining time.Cross-referencing bookings does not guarantee parties will be eating together.
When composing your email, be sure to include relevant details such as your booking number, travel dates, and a clear explanation of your question or concern. This will help the customer service team to provide you with a more accurate and timely response. When reaching out to Carnival Cruise Line via email, it’s important to be as specific and detailed as possible. Clearly articulate your questions or concerns, providing any relevant information or documentation that can assist the customer service team in addressing your inquiry. This can include details about your booking, the nature of your concern, and any supporting documentation or evidence you may have.
We know some of our guests are accustomed to bringing on board their own supply of bottled water, so for your convenience, bottled water can be pre-purchased prior to your cruise by visiting /funshops. Bottled water may also be purchased on board by contacting Room Service. Once on board, your purchase is non-refundable; you may take home any unopened bottles. This enables you to engage in real-time conversation with a customer service representative. Simply click on the live chat icon, and you will be connected with a representative who can assist you with your questions or concerns.
Completing this process before you arrive at the port will make the boarding process even easier. Once your Online Check-in is complete, you'll be able to print your boarding pass, luggage tags and even additional documents from home, to save you time when boarding. Alcohol purchased pre-cruise through The Fun Shops for on board consumption is designed for in-stateroom entertainment only.
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